Troubleshooting

How does Gondola keep my data safe? Gondola only scans travel confirmation emails from verified providers to update your loyalty dashboard and trip ...

I’m missing some trips. What should I do?

If a trip isn’t showing on your Trips page, you can forward the confirmation email to Gondola. At the bottom of your Trips page, add the email address...

My dashboard doesn’t match my loyalty accounts. What should I do?

Gondola updates your balances based on your travel confirmation emails, so if you’ve earned points since your last confirmation, your dashboard might ...